I initially used Caliber because I belong to USAA (insurance) who recommended I go there. They had my SUV for 4 business days longer than they expected and that is only because I was keeping tabs. When I got my car back I noticed that my radio was on loud rap music and there was black grease on the inside of the door. In addition to that 2 headlamps were not working and the washer fluid had not been filled. I over looked what appeared to be a scratch, spill or cover up on my SUV opposite the collision side. It appears as though someone in the shop had scratched it and tried to cover it up afterwards. When I returned it they were good about getting insurance to cover the scratch claiming that they had overlooked it. They assured me that I would have my SUV back the next day. Prior to Caliber closing the next day I called them and they told me that my SUV was not ready but would be by lunch the following day. I called them at 2:30pm the following day and it was still not ready. I eventually got my SUV around 4:00pm. The paint on the door is clearly not the same quality as that of the rest of the truck, but I'd rather live with it than deal with Caliber Collision again. They claim to bring your vehicle back to its original condition which is clearly not the case here. I'm not sure who does good work in this area but I would definitely do my homework should this ever happen to me again.
Pros: good with insurance company
Cons: final product, timeliness
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