It was a HORRIBLE experience. I purchased a dress from Bridaltown and after 4 months of waiting, it finally arrived. I was extremely excited. However, they took my measurements incorrectly, hence my dress didn't fit in my bust area. The person helping me was extremely rude and stated, ""How much weight have you gained?"" and upon my leaving she made the comment ""If I were you I would consider joining Weight Watchers and going on a serious exercise plan."" Needless to say, I cried the entire day and couldn't believe that someone could be so insensitive and cruel. Well, the manager, Mr. Titze stated that he will call the designer to see if a dress can be rush shipped to me for my wedding and suggested I order a dress 4 sizes bigger. He said I can have it by mid-September however, I would have to pay the cost of $125 for Rush service and delivery. This was extremely upsetting to me. He stated that such a thing never happens, and they would have to charge the costs to me. Well, I went on-line to find out the owner of Bridaltown (Warren Bittner- American Bridal Coop) and realized that I am not the only person to have a nightmare of an experience with them. Other complaints were posted online at ripoffreport (under category Bridal Shops) that stated similar problems. I was so upset that I decided to go an get my dress and take it to a non-Bridaltown seamstress. This seamstress stated that it was a simple fix and if I'd allowed them to order me a dress 4 sizes bigger, I would have to alter the entire dress. Brides have so much emotion wrapped up in their special day, and to have the joy and happiness taken away is just a shame. They should not be in business and should never treat people they way they do.
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