I had an appointment with the owner of the salon and tried to explain my one past experience with waxing (as the receptionist had suggested that I do). She did not care. She didn't want to hear anything besides the sound of my credit card swipe and me walking out of the door. I asked her to do a test strip and she decided to just go ahead and start waxing my eyebrows anyways. I walked out with red, puffy skin that has still not gone away (it's 26 hours later). Ideally we would have waxed somewhere not on my face and waited a few minutes to see how my skin would react. I refuse to go back. My eyebrows are uneven (something that I couldn't see with their dim lighting) and my boyfriend suggested that I go back and have them fix it. I told him that I would much rather walk around with uneven eyebrows than see her again. The front desk staff is wonderful and deserve to be working at a much better salon - as they do care about their customers - something the owner apparently frowns upon.
Pros: Enviroment
Cons: Manager has no concept of customer service and listening to customers
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