New in area. Found them on internet. Disappointed that people anwering the phone and stylists are not aware of service discounts offered on website. I had to keep mentioning it because it wasn't clear to them. Guy answering the phone doesn't seem to know much at all. He also lacks professionalism. I walked in for the first time, informed him that I had an appointment. He just waves me in the direction of the back and says, ""She's back there."" I told him that I have never been here before so could he at least show me where the stylist is. He points down the hall to a door. Then as an after-thought he says, ""If you want a smock, they are in there."" And points out a dressing area and walks back to the counter. So while I am changing into a smock, the stylist comes out, introduces herself, and walks me back to her chair. He needs training on his knowledge and customer service skills.\r
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I was a little concerned about my first impression [both in person and over the phone]. It is just that I am used to beauty salons that make their customers feel ""special"" when they walk in the door and also throughout their services. I could get a friend to relax my hair at home but I go to a salon for a professional pampering experience. Although, my stylist did a good job relaxing my hair {I love the Phyto products btw], I just felt like my whole experienced was rushed because it was evening and they all had somewhere to go.
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