Choosing Sapphire Salon was the biggest mistake I ever made. Thankfully, I went for a trial run prior to my wedding day. I was taken late for my appointment, assigned a different hair stylist than I was scheduled to have, and the stylist they gave me said that my hair was too short for an up-do...my hair is more than one inch passed my shoulders! The stylest pulled my hair back with pins flat against my head and told me ""how bad she felt for me"". Also, she proceeded to toss my $200 hand-made comb on her table with complete disregard. An hour and a half later I was at the counter with no up-do wondering what I was going to do. I was told to pay even though nothing was done with my hair. I called the next week to cancel my appointment for the wedding (I found a great place the next week who did a beautiful up-do) and told the manager about my bad experience. She was very nice and said I should have a refund and that the owner would call me. Big mistake. The owner called me and said she didn't believe all of this happened. She believed the stylist over me, the customer. She said she has never had any complaints and that I was irrational. Also, she said I would not get a refund because that would be admitting they did something wrong. So, if you want to be called irrational, called a liar and pay for a service that you will not receive...go to Sapphire.
Cons: Unprofessional, over-priced
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