All seemed great at first considering they said they'd come out to fix the sink the same day. However, they called and said they'd be here soon but half an hour later, no show. After calling their service number, we were told a technician was on his way. An hour later, the service representative (not the actual plumber) called to ask where he should park (we live in Center City). 1.5 hours later, he was still driving around looking for parking because he would only park DIRECTLY in front of the building. Come on! This is Philadelphia! The service representative called back again to say the plumber was going to leave and try back for that specific parking spot in about an hour. Needless to say, we're getting a new plumber.
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