In all fairness, my bad experience was with a single stylist. When I was (tactfully) unhappy with my hair, she became highly defensive and not only refused to correct it herself, but insisted that the other stylists could not "help" me either. I assume the management would have been more professional, if not apologetic, but I was so stunned, I didn't pursue it. And I can't help wondering if the employee's attitude reflects the employer's. This is the worst service I've ever received, bar none.
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