When an Ad Efx agent approached me with what seemed like a great deal for a package of 4 separate visits worth $220 (for $55) at Salon Infiniti, I was skeptical but signed on based on sheer economic sense. Despite the restrictions noted on the back (for example, they require a week's notice for an appointment), she made it seem like the management was eager to reach out to and please new customers and getting an appointment could be possible. When I called to make an appointment (on three separate occasions, I might add), I was lectured by an impatient and rude receptionist who did not seem at all eager to welcome new/ potential customers to the salon. When asked if there was any possibility of an appointment within a week, I was flatly told to read the conditions on the back of the package. When I tried to make a separate appointment (on another day in the following week) for another service, she said I was only allowed to make one appointment at a time and added rather necessarily, "we just can't accommodate so many appointments at once, we're very busy". I read the conditions multiple times and even asked her to point out the specific restriction, at which point she snapped that she did not have time to "read through the whole thing". Next, I was told that if I could not accept the program, I should "go get a refund". Considering the whole purpose of this marketing campaign, I was grossly disappointed and definitely turned off and immediately dispatched my refund request (which I continue to await). Can you imagine what it might be like if they weren't even "trying" to win customers? Way too much attitude, stress and hassle for what should be an enjoyable, relaxing and pampering experience!
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