My family often went here and has had good experiences. However, this early evening the four of us dined there with a coupon (buy one entree, get one entree free of up to $15 value). My father ordered a leg of lamb (approx. $15), my brother a pasta dish (approx. $14), my mother an appetizer of mussels ($9), and myself a house salad ($4.50), which was, unfortunately, wilted, bathed in dressing, and a sincere disappointment.
Upon receiving the check from our server (who was fine, albeit slow), we presented the coupon, expecting my brother's pasta dish to be deducted. When we received the adjusted tab, my mother's appetizer was deducted from the total instead. (The mussels were clearly listed under the "Antipasto" section of the menu.) We notified our server of what we felt was an incorrect deduction, she informed us the manager had adjusted the tab and offered to fix it. We agreed and waited.
The assistant manager finally sidles up to our table and asks what seems to be the matter. My mother tells him her mussels were listed as an appetizer, not an entree; he argues that she ate it as an entree, therefore it was now considered an entree. I piped up and said that I had eaten my salad as an entree, so was it therefore also an entree upon my consumption as such? He (challengingly) asked me if I'd like my salad to be deducted from the bill instead; I maintained a smile and said, "No, but I believe you should deduct the appropriate entree." After some hemming and hawing, he announced that he'd deduct the pasta "this time" so that we know "next time" to order "an entree for dinner." We waited another ten minutes before receiving our final bill.
The management clearly is not concerned with customer service. The assistant manager was rude, spoke too matter-of-factly, and sneered. A lot. Food? O-K. Service? Emphatic N-O.
Pros: Overall good food, nice porch dining area.
Cons: Very slow service (which may explain the "help wanted" sign), and awful customer service at the management level (which may help further explain the "help wanted" sign).
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