My husband and I have eaten here 3 times. The first two times it was just the two of us and we really didn't notice the service too much since we were just glad to be away from the kids for a night. The food was excellent and couldn't wait to go back. We then decided to go again with our kids, 6 and 4 who are very used to going out to eat, and as soon as we walked in we could feel the tension from the staff. We figured that since the food comes out in stages and quickly we could be in and out without a problem but after sitting there for 20 minutes I had to ask for someone to tend to us. Our waitress seemed annoyed with us and she just took our order and never came back until we had to ask for our bill. It then took another 20 minutes just to get the bill at the end of our dinner. We have never had such sour service. That psuedo-intellectual blondie had such a look of disgust when we walked in shaking her head as she walked away. I know some waitstaff hate having to service a table with children but at least try to fake it for a good tip. My husband and I always tip 20-25% when we eat out with our kids because we know there is a little more cleaning up to do and we appreciate quick attention and we also always try to make a reservation before 6:30. I was so angry for the rest of the night. I even had some customers congratulate us for having such well behaved children. \r
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I have to add though, our children loved the food, there was nothing they didn't like, especially the donut holes and hot chocolate! A must have. Such a shame we won't be going back.
Pros: excellent food
Cons: no service with a smile
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