I would NOT recommend this business.\r
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Two months ago I ordered flowers directly from this business the day before a family funeral; they were never delivered. I called the day of the funeral before it started to let them know no flowers had arrived; I left a message the next day day for the manager; by the third day we went in person to talk to the manager who said she never got the messages. I have never received an explanation of why the arrangement, which she said she saw ""go out the door"", was not delivered.\r
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I asked to speak to the owner but was told he was not there, to call later that afternoon. I called later and was told he no longer lived in Houston and was unreachable for two weeks.\r
I have been trying to make contact with him for the past two months to make sure that he knows how his business is being run for him. I have called several times to another location that he owns, faxed a letter and statement to him with no response from him. I have been told by an assistant that he prefers that the staff work on these types of issues and not involve him. However, he is apparently quite hands-on when it comes to weddings and other big events.\r
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After my initial order, I was treated beyond rudely by the employees with whom I spoke at this location and especially by the manager herself. \r
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The reason I called this business is that I had previously seen one of their an arrangements and it was beautiful -- I am not disputing their product.\r
But my experience is that customer service is nonexistent at this business.\r
You should remove them from your recommendation list.
Cons: customer service
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