I have very unhappy with DAVID'S BRIDAL!!! I had bought my wedding dress and went back later to buy my bridesmaid dresses. On both occasion I had asked them about the return policy and both times (two different locations) told me I could not receive cash back but could return dress or dresses for other merchandise in the store. I have now had a bridesmaid that is unable to be in my wedding so I took the dress in to exchange it for my vail and shoes. The assistant manager told me that all sales are final and I could only exchange the dress for the same dress in a different size. The great thing is the dress has been discontinued so even if I wanted to do this I couldn't. I was not asking for my money back in fact I know with the shoes and vail and my flower girl shoes and the fact that I was going to do all the alterations there I would have exceeded the amount of the bridesmaid dress by hundreds of dollars. They would have ended up getting a lot more. To make matters worse the assistant manager told me they would e-mail the home office and ask if they can do anything for me and call me the back the day to let me know the response. It has now been 5 days and they have not even had the courtesy to let me know the decision either way. I do not recommend David's Bridal in Sunset Hills or any other location!!
more