Here is an example of how NOT to run your salon. I had an appointment for 5 weeks out, called at three weeks out and changed it to a different day. Same stylist, different day. Got to the salon and was told that I had been booked with the wrong person. As you know when you need to get your hair done, you adjust. I went with the unknown stylist. I sat up front for 26 minutes waiting for this person. No one at the front desk said she was running late, I just sat. I got back to her chair and was told that even though I had booked the time for a foil and cut, this person would not be cutting my hair. I was told that she was just busy, and that I could schedule that for another time. I told her I HAD scheduled the time weeks in advance. I went ahead with the foil (why did I not RUN when my brain told me to?). The foils were done poorly, they ""leaked"", and she said nothing. I left (minus my scheduled haircut) and had drinks with friends. They noticed immediately that my hair looked funny, even kidded me that I must have done it myself. I go BACK to the salon and have them look at it. I am told that the one that messed it up would HAVE to be the one that fixed it. (PLEASE, are you serious?) I reminded them that this stylist was given to me by mistake. They told me that my hair really, ""wasn't that bad"", but they did admit that the stylist HAD to have been aware of the mistake when she was drying my hair. I told them my friends could see it in a dark bar!! They told me they could work me in between other clients (who no doubt were getting THEIR scheduled haircuts!), but I would not have a REAL appointment (what does that mean...?).
Pros: some talented stylists
Cons: no customer service
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