My boyfriend bought me a package to go to Juvenex on Valentine's Day. When I got there in the afternoon there were couples everywhere, even though I was told Men are only allowed in the evenings. My massage was OK, but somewhat frustrating because my masseuse did not speak any English and I could not tell her when she was massaging too hard or what areas to concentrate on. From there everything was downhill, I had absolutely no privacy and during the body scrub my masseuse actually tried to take my towel off even though I was in full view of EVERYONE. And to make everything worse I could not even explain to her that I was VERY uncomfortable because she didn't understand a word I said. At the front desk the receptionist had the nerve to tell me she didn't understand what my problem was because Juvenex has the best body scrub in NYC....I don't think so!! Who's ever heard of a body scrub using a bar of Ivory SOAP!?!? I left without completing the remainder of the services my boyfriend paid for and the spa would not refund our money. Every time we tried to resolve the situation we're told the managers are not in, and they never returned our phone calls. $300 down the drain and my Valentine's Day was RUINED! I really can't understand why any of these people on here have anything good to say about this place. My experience was HORRIBLE and I will never go there again!
Pros: None
Cons: Rude Receptionists, Non-English speaking masseuses, NO PRIVACY
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