they charged us $325 dollars to replace a thermocoupler ($6 at homedepot ) , it took him 15 mins. They also tried to get us to replace the entire water tank even though no leaks, they gave us a quote of $1700, You can get this installed at homedepot for a total of $500. They give you a cheap call out price and then they hope you will not get a second quote. BUYER BEWARE!!!
PROS: quick call out
CONS: extortionate pricing
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