When first coming in here and meeting Dr. Tom, I was very satisfied. As of now, he is on sabbatical and the office is in complete CHAO! As nice as he is, the new optometrist does not seem to be accurate in his readings. The assistances are complete clueless. Out of the four I've seen, 2 of them are VERY nice and 2 of them are just mean and unfriendly. The staff promises, yet fails to meet your needs. When it's clear that the patients are right, they try to blame you anyhow. I have been running back and forth into this place weeks after weeks to get things corrected. Some of the staff plainly will not help you, even when the orders do not come through and it is plainly the company's fault. The pricing of this place isn't even that great. I have been chatting with other customers waiting and they agree that the store has changed for the worst. This will definitely be my last annual visit with them.
more