I switched from Bank of America to US Bank under the impression that I would receive superior customer service and more communication from my personal bankers regarding financial options.\r
\r
I was so far off the mark it isn't even funny. Customer Service is unhelpful and borders on incompetent (not once has the person I was first connected to able to help me with any issue or finance-relatd question.) The Manager, and Personal Bankers at the Castro Branch in particular are apathetic and, if you have a problem, downright rude.\r
\r
I have never expected anyone in any bank to do more than know their job and begin a transaction with the minimum of amicable service... I'm aghast at this bank and surprised it retains any clients at all.\r
\r
In the end, I will close my account after less than 6 months and open another with a bank that's at least trying to do its job.
Pros: Standard Banking Hours
Cons: insufficient tellers, rude bankers, no parking
more