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Rude, insulting customer service - Review by citysearch c | San Francisco Boot & Shoe Rpr

San Francisco Boot & Shoe Rpr

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Rude, insulting customer service 5/24/2006

I brought my boots in for repair, based on 1 glowing review. My experience was very different. I was spoken to like I had just pulled them out of a garbage can. They're boots that I wear w/ jeans, and I needed a little work done. The owner made me feel bad for the work I had done on them pior, as he quoted 'inferior, and I would never repair anything that looked like that'. He then went on to tell me how long he's been in the business & on, & on, & made me feel guilty for getting shoddy work done elsewhere. I respect one's pride in their craft, but I was EXTREMELY insulted & he made me feel embarrassed for my shoes' condition. Not everyone can just 'toss' shoes away and get a new pair. It was very uncomfortable and I will never return. Pros: Location Cons: Attitutude more
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