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Worst customer service experience in Austin - Review by citysearch c | Kasson's Motorcycles

Kasson's Motorcycles

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Worst customer service experience in Austin 5/4/2006

I bought almost $500 worth of merchandise at this store. I came back the following Monday to see about getting some better clamps for my new exhaust and Bill told me he would need to order them. VERY POLITELY, I told him I could just order them myself and he rudely told me to go measure the pipes myself then. After I spent all that money there I asked him about Amsoil. I didn't mention buying it anywhere else but he put 2 and 2 together and figured I had. When I admitted buying the oil at Carquest he didn't like that either. I wasn't even going to tell him. Lastly, I asked him about a possible defect in the product I purchased. He took the time to berate me for complaining to an acquaintance of mine and he told me not to call him or visit his store again. Pros: None, None, None Cons: Hates competition, limited selection, parking more
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