We bought both our furnace and a/c unit from Polestar just over 3 years ago. Installation of the furnace went flawlessly, especially considering the odd placement of the furnace. In fact, we've had no problems with them where the furnace is concerned.\r
\r
Quality air conditioning service seems to be completely beyond their grasp, however. When the unit was installed the tech forgot to install some part which caused it to overheat and shut down. This was in the middle of July and it took them 3 days to get back out and fix the problem.\r
\r
Jump to today. A/C stopped blowing cold air yesterday afternoon. I called at 7:30 this morning, told them the problem, reminded them that we have a service contract. Was told that they weren't sure if they could get to us, but that they would "call right back". Finally after 4 pm and 3 additional calls, we were told that the earliest they could get to us would be Monday, putting us without a/c for 4 days.\r
\r
I understand that emergencies have to be work
more