I used to say this was the best on the planet. I've had roughly 1 out of 3 experiences lately at Rusans that I thought were so below average I did not go back for months. The food is always good, but the service has fluctuated from pretty good to damned awful. Have been there times where others would order food and I would receive mine half an hour later, once was stuck for 24 minutes trying to pay and leave, I'd say I've blown 10 hours of my life in 2005 in Rusans waiting for food or my credit card back. But when it's good, it's all good. They had it, they lost it, they need it back...
Pros: food, atmosphere, value
Cons: inconsistant service, explanation of bills, time spent waiting
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