I have been in the store a few times. Some days the customer service is pretty good and others they're not so good. I had really good customer service when I came in with a bag from a major competitor and had a very good idea of what I wanted and showed that I was serious about hiking. If you are not sure about what you want then you can get really lousy service. Also the hours are lousy. I work and it is very hard for me to get to the store after work or on weekends esp. when you do not live in the area or have other responsibilities.
Pros: Knowledgeable staff, Good variety, Quality equipment
Cons: Lousy hours, Customer service, Inconsideration
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