When the warrantee on my '92 325 wagon was up, two friends recommended I try Phaedrus. I've taken my car there twice so far, and it's been a positive experience both times. In person and on the phone, the personnel are professional and very polite. The place is orderly and clean. My car has been ready when promised. If you visit Phaedrus after having put up with the service department at SF BMW, you will be shocked at the difference. The only complain I have is that at Phaedrus, they don't call to tell you when the work has been completed, though they're good about calling to get approval for repairs.
Pros: professional, polite, timely
Cons: No phone call when, car is ready.
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