My initial contact was great. Then once I had received the quote for furniture and shipping, things went down hill. The shipper I had agreed to (which factors into quote) was deemed to be unsatisfactory. I paid a lot more for shipping and furniture came severely damaged. Company claimed they were ordering a new piece but the piece was repaired and shipper tried to schedule delivery of 'fixed' piece. I paid 3 months ago and still no chest.
Pros: website, contact info
Cons: customer service, bait and switch, expensive
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