The 'professional' forgot to change out multiple rolls of film. Didn't capturing ANY shots of families, bridal party or cutting the cake.
They gave us a 'discount' and some extra prints but we should have gotten our money back! They assured us they would make it ok - they didn't. We had to supply ALL missing pictures - they didn't even make negatives of these - they just copied/enlarged the prints - like you could do at a drugstore. We finally received the album 17 months later - horrible! Our family picture only contains 1/2 of the family as the other half was cropped out, picures were reversed and they wouldn't do retouching even though from their own proof!! The DVD has 2 seperate areas of static.
We contacted H&H to see if they would correct the album at a minimum - their response - they're done with our transaction.
Pros: none
Cons: poor customer service, poor quality of prod , horrible pictures
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