I had a gift certificate for the Replenish package which includes a facial, manicure and 1 hour massage. The facial was delightful. The person who did my manicure was very nice but did my nails in about 5 minutes and did a mediocre job; my nails were uneven and my cuticles were mostly untrimmed. The woman next to me looked like she was actually getting a decent manicure; she was still getting her hands massaged while my nails were drying and we started at the same time! The woman who did my massage was very nice too, and the massage was relaxing but she stopped after only 40 minutes. If you are looking for a back rub I would recommend a massage from this place, but if you are looking for a serious massage then I would go to a real masseuse. After this very disappointing visit I called the manager, of the Uptown location, to give my feedback and he never called me back. It is obvious, from the lack of concern by management, in regards to customer satisfaction, why the services provided by ReVamp are not worth the prices they charge for them. Everyone (staff) was pleasant and the atmosphere was nice but the waiting area was messy and there were no complimentary beverages stocked. I would NOT recommend anyone purchase or use gift certificates for ReVamp because there is no guarantee that you will get the quality of service you pay for unless you know someone who is good there. Had I paid for this myself I would have been really upset and asked for 1/2 of my money back.
Pros: Ambience, Friendly staff, Facial
Cons: Service quality varies greatly, Gift Certificates
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