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poor service, fatty steak, not for people who can't climb - Review by citysearch c | Pearl At Mgm Grand

Pearl At Mgm Grand

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poor service, fatty steak, not for people who can't climb 12/29/2006

We ate at Diego midweek and the food left a lot to be desired. The service was also very poor. The server introduced herself, took our order, and we didn't see her again until our child fell off the tall stool they consider a chair, when she appeared to ask how everything was. We started with Guacamole which was good, but we didn't have enough chips to eat all of it and asked for more, but they never came. We ended up finishing the guacamole using a spoon. My husband ordered Carne Asada which was so full of fat that he ate about an eighth of it. There was fat throughout. The server didn't serve it, someone else did. Our daughter fell off the tall barstool they use at the tables and spilled her drink on the floor. We caught the server and told her the drink spilled and she said she'd send someone to mop but never did. I ended up using all our napkins to mop it so no one would fall. When the server finally came to our table, my husband told her about the fat in the steak and she offered to get him another one, but we were already through and waiting for the bill. We had already eaten the guac with a spoon since they didn't bring the chips we asked for, mopped up the spill and got disgusted with the service. The total came to $105 and we left only $110 since the service was so lousy and the quality of the food was so poor. We always leave at least 20% but didn't at Diego because of the service. The server never did actually serve us anything at all. She didn't get us anything we asked for and we would not eat there again. The server probably doesn't even realize how poor her service was.The rice was undercooked as well. I had a Diego margarita which cost $12 but wasn't as good as the ones I can make with Cuervo and Margaritaville mix. All in all, we were highly disappointed and will stick with visiting Wolfgang Puck's restaurants, which never disappoint. Pros: The orange salsa was tasty Cons: The service, The steak, The seating more
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