I've been taking my 04 TSX for service there since I bought it only b/c it was under warranty. While the car is outstanding, I've still had some warranty work performed. \r
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Visited McDavid Acura in Austin approx 9 times (including regular service), if you don't include the return trips to fix something they've messed up. Almost every time, they either failed to fix the problem or did such a sloppy job reassembling, that I had to come back. Once they didn't connect up the air intake ducting and stuffed the air intake temp sensor under the engine cowling. No air filtering and wierd engine performance for three weeks until I discovered it. Another time the engine underbody panel came loose and was dragging along the ground b/c they didn't reinstall the panel with enough of the correct type of bolts. Left the oil cap loose on top of the engine was another careless mistake. Didn't attach the front bumper cover correctly after a headlamp replacement. Thank God the only thing they didn't mess up was a brake job. They never offered any form of compensation for my time.\r
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I too was promised free loaners any time I brought my car in for service. They still do it, but only when pressed. Lately, it's a cheap Dodge Neon, or similar, not the usual TSX loaners. No idea whether they will still honor loaners once my warranty expires.\r
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My clutch isn't smooth anymore and they said that they might fix it under warranty, if it doesn't look like abuse. I continued to press the service agent for specifics of how they determine warranty coverage and he said that basically, the clutch shouldn't show any signs of wear at 39K unless there was significant abuse. That car is my pride and joy. I'm 34, impeccable driving record, baby my car around b/c I intend to have it for a very long time.\r
Acura is Honda's premium line, but I've gotten much better service at regular Nissan and Chevrolet dealers. Honda should look closely at McDavid's service lest Acura's good name get further tarnished.
Pros: Fair deal when I bought the car.
Cons: Consistantly horrible, sloppy service.
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