I've used this shop over the past three years for various problems with 2 different volkswagon Jettas. They've always been honest, up front and willing to work with me on anything - including installing parts that I've purchased myself. I've had everything from breaks, tires, and exhaust to alignments and suspension work done here and have been satisfied each time. I'd still be using them if I didn't move an hour away.
Pros: reliability, accessibility
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