Fine dining should include excellent service. This restaurant misses the mark completely. We arrived on time for our 8PM reservation but had to wait 30 minutes to be seated. The curt hostess did not direct us to a bar or waiting area or even a chair. We found a bar on the 2nd floor, (the 1st floor bar was standing room only) where the bar tender yelled over our heads at a passing waiter that she was out of high ball glasses. We passed the time at the bar until we were seating at a table 8:30PM at which time I ordered a cup of hot tea and the waiter disappeared. At 8:45PM the manager appeared and we ordered drinks again along with our meal and asked where our waiter was. The manager took our orders and by 9PM I had a cup of tea. The meal finally arrived at 9:30PM (not delivered by our waiter). We asked to speak to the manager. I was too upset to eat. The waiter appeared around 9:45PM to ask why I wasn't eating. Since we were still waiting to speak to the manager, I said we were fine, trying to avoid a confrontation with him. The waiter needled me for more info saying he was ""getting a bad vibe."" His bullying did not help my mood. The manager arrived around 10PM wondering why we were upset. Besides the fact that it was 10PM on a Saturday night and I was trapped in hell, I explained that service was sub-par and there had been unacceptable waits at every step of the dining process. By now I had tears in my eyes and asked for the check, which he comped. This was my boyfriend's birthday. Please don't entrust any special occasion to Ruth's Chris. It is not fine dining. It is a Jack-in-the-Box with valet service. From the snotty hostess, to the screaming bartender, to the disappearing waiter, to the oblivious manager, Ruth's Chris in Cary, NC does not measure up.
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