Like many others, after reading the great reviews for Sara I called to make an appointment to have my hair colored and highlighted for the very first time. I was nervous when I arrived but felt much more relaxed once I met Sara. She was so friendly (which is a top priority for me) and she actually listened. The last time I went to a nice salon the guy spent more time looking at himself in the mirror than acknowledging me. I had dull brown hair and wanted a change but wasn't sure what would look good. I told her I was willing to go lighter or darker and while she was willing to do whatever I wanted, she also gave me her opinion (darker). So my hair got darker and blonde highlights. Unfortunately the highlights were just too blonde for me (my fault because I didn't specify that I was looking for something very subtle). I thought when I left that the highlights would grow on me, but when I got home I realized that I just wasn't happy with them. I emailed the salon that night and expressed my concern. The owner, Jack, called me first thing the next morning to schedule a time for me to come in again so they could be fixed. I saw Sara again one week later and she was geniunely happy that I had spoken up about my concerns. She was so sweet and I left with not only perfect hair (at no cost), but excited for my next visit. Jack even did a follow-up call to see how I was liking my hair. I am so happy with the service I received and I constantly recommend Sara to my friends. It was a great experience and now I feel comfortable that I will actually get what I want from a salon.
Pros: High end products, Sara B, friendly staff, quality services
Cons: Can't leave tip on credit card
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