Being new to the area we chose the place that our plan reccomended. The Dr we saw, not Dr Zimmerman was wonderful and very thorough. He explained everything so even my 4 year old could understand. The problem though is in the sales/office staff. They are in no hurry and have no consideration of anything once the sale is made, They have no computer generated receipts andn only handed us a paper tape from the adding machine. When we informed them we needed more we were assured that when we picked up our glasses (not an hour later but over 10 days) that they would have them ready. Finally the call comes for the glasses and we go to get them. There are no posted hours and no voice mail so how do you even know when to show up ? So we arrive at 10 and the doors are locked, later at noon there is someone there only they are mid sale and cant help. Once they complete the sale they then realize they cant find my glasses. 1 and a half hours later they find the glasses and hand them over, but no receipts. So nnow I have to wait another half hour to get poorly handwritten receipts that dont even add up to the totals they billed me for. So back again to the store to see if they overcharged or left something off. Too bad one good Dr is ruined by the most incompetent office staff I have ever come across. At least my 4 year old was on his best behavior so it didnt get even worse....oh but they did give me 2 bottles of cleaner to make up for my time...wow. heres a quick tip. Find another place unless you have hours to lose paying over inflated prices that come with no receipt.
Pros: Dr was wonderful
Cons: Office staff ruins the entire experience
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