They did not send enough people to move my house, and the movers they did send were not adequate. Customer service never offered to come to my home to do an estimate, and gave us a quote of $800. They arrived at 9:30 am, when they were supposed to be there at 8 am. The moving guys had no directions or maps, and had to be guided by cell phone and car following to our old and new addresses. It took them seven hours to load up the truck, and it was already all packed and boxed. Once they arrived at our new address at 7:15 pm, they came into my house with the truck still loaded and demanded $100 each in cash under the table to finish the job in addition to the $1257 they were going to put on my credit card. So I had to go to an ATM and withdraw $300 before they would even unload my truck with my goods on it. We could not call the cops because they would have just took off with over $40,000 in our household goods and only were insured at $.37 a pound. The company office was closed at that point, so we were forced to pay the money. They damaged my walls, my floor, and my door jams all over, and just left everything but the furniture in my garage anyway so now I have nowhere to park my car and I still have to move all my boxes. A horrible nightmare of an experience, one that I would never suggest to anyone.
more