Good Afternoon Mr. Skakel,
I would like to say that I am extremely sorry that you received such "HORRIBLE" service at Big Valley Dodge. I do wish, however, that you had the forethought to reach out to someone before you threw the entire organization under the bus.
There are 165 hard-working folks here whose families' livelihood depends on Big Valley's survival.
It always seems such a shame that people want "get even" when they feel they have been wronged. Wouldn't it have been much simpler to go to the General Manager and explain what happened? That certainly would have taken care of the business at hand. But I guess it was more important to put your rant on the net so that everyone considering coming to Big Valley could see how you felt.
Big Valley Dodge is a family owned business which has been in operation since 1962. Obviously the store must have treated some customers well in order to stay in business that long.
By the way....your letter is being investigated at the moment. Once again, we sincerely apologize for the behavior you endured at the hands of these salesmen. I shall notify you on the outcome of this situation.
Have a safe and sane holiday season!
John Rhys Eddins
VIP Programs Dept.
Big Valley Dodge and Subaru Inc.
6110 Van Nuys Blvd.
Van Nuys, Ca. 91401
Phone: 818-787-0800 X 6217
AOL IM Address: dodgesubaru
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