In response to Big Valley Dodge, I don't take back one word of my original review. It is absolutely mind boggling to me that my girlfriend's original salesman or his partner hasn't called her to say anything along the lines of sorry we got caught up,sorry it was hectic or any excuse but to not even call he is inexcusable to say the least.
I left out several other discouraging occurances from that night but if it's your stance that your sales staff handled themselves accordingly that night I really see no reason in delving further into a very dissapointing experiance.
I have bought around 8 cars in my 38 years on earth and this by far and away was the WORST experiance I've ever had. My girlfriend had bought a Charger there about 2 months ago from Israel and said although it wasn't the greatest experiance for her that she would reccomend talking to him. We make an appointment with him, he keeps us waiting for awhile and then pawns us off to his cousin Walter who then proceeds to have us wait on a very cold night for 10-15 minutes by the Magnums which I said I'd like to look at. All of a sudden, this bafoon who is straight out of central casting for a cheap used car salesman comes out and says Walter sent me out to help you. Very frustrating as I told Walter that I wanted to look at the TOP END Magnum and we are treated like dirt. They must be making great sales this month to treat people like that at the end of the year. I would't buy a hat from them and I hope you don't either.
To top off the poor service if you can even call it that, it's been 4 days and no contact to from anybody from Big Valley Dodge to say sorry we were busy or it was crazy that night, you talk about a negative experiance. I would reccomend NOBODY buy from this place, they are the perfect example of why people hate the car buying experiance. I mean I go on their lot with checkbook in hand ready to buy a $40,000 plus Magnum and was shrugged off like they could care less.
Pros: None
Cons: HORRIBLE CUSTOMER SERVICE
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