Originally my hair was light brown with ash blonde highlights. I was scheduled with Christy Lee for a partial foil/haircut. I showed her a picture of Jessica Simpson. I specifically stated that I wanted ash shades of blonde - not "brassy" warm tones. Bleach was left on my hair for an 1hr and 40 mins. My scalp was burning - she told me that was normal. At the end, when I looked in the mirror I wanted to cry! I literally felt sick to my stomach. She had stripped my color and toned it reddish-orange, my eyebrows were non-existing (bleached), and my scalp was irritated. I told her I was unhappy with the results-she angrily responded "I did what you wanted. It's not my fault you don't like it". I told her that it looked NOTHING like the picture! Here's the thing-All of my coloring was bleached out and I didn?t even look ?normal?. Christy told me she did not have time to fix it (even though we had skipped my haircut). I asked for any stylist to fix it because I was too embarrassed to leave. I was forced to pay and leave the salon without any help. I called later-Jonathon (manager) was supposed to return my call-never did-when I called back I was told ?he left for the day?. I expected more from a ?supposedly? high-end salon . I called Salon Marc Harris in Boston and was offered to go back to Christy (wouldn?t let her groom my dog) or go to Boston-Janet (wonderful) who did her very best to fix my hair (took 3 hours-I had to pay full price). If a stylist has difficulty listening to a client (even with a picture!), is confused about warm/cool tones, and refuses to help--it?s a sign of incompetence. I?m extremely disappointed by the services provided and the way I was treated. I have yet to speak with a manager (regardless of my attempts) or receive compensation (I was told I would be refunded). Other stylists agreed that the orange color and bleached eyebrows did not look "normal". You can imagine the damage to my hair, the embarrassment, time & money this cost me.
Pros: none
Cons: Lack of Competence and Customer Service
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