I have been to this salon numerous times for coloring service- always with good results - However, I recently scheduled an appointment days in advance. The day before the appointment someone from the salon called to confirm the appointment. When I showed up on time for the appointment - they could not find it andhad no record of it. After a moment of searching I was then told it had been moved to the following morning in their computer.
The receptionist then said that they would see if they could "work me in". This is highly offensive. When customers arrange to be at the salon on time and this is the reception they get - it is inexcusable. To be told that you will be "worked in" to a stylists schedule implies that they are doing you a favor. I was also uncertain if they would have time to do the color properly as I have long hair. - I chose to leave rather than be "worked in".
When I returned to my job I called the salon to discuss my concerns -a discount was offered but I chose not to take it. I was not interested in a discount - I was interested in getting my hair colored that day. I am highly unimpressed with the fact that they saw no real problem with the error - The underlying message that I got is: "Just reschedule - your time doesnt matter ".
Oh well, there are too many other salons that do not have this attitude problem or incompetent receptionists.
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