I recently finished up my first trip to NYC (which was fantastic!) and decided to try the Rainbow Grill based off of reputation and name alone (too bad I didn't know about CitySearch first).
The good: The view; it's fantastic. We had a window table that overlooked lower Manhattan and the Empire State Building. It was breathtaking and was the best experience by far.
The bad: I hate to say but everything else was terrible. We were greeted fairly quickly and given menu's. Our "captain" came over and told us to let him know if we needed anything or had any problems. He quickly left and we never found him again the rest of the evening. The food came out in a reasonable amount of time and was incredibly bland. My wife had chicken marsala (which was just chicken with a brown sauce and white rice). I had spinach and cheese panzerotti (like ravioli). My food tasted odd, so I only had a couple of bites. My wife finished hers but it wasn't anything special (I've had frozen food that tasted just as good). Our waiter quickly vanished and we ran out of water. I had to go to the bar to get more myself because we were so thirsty. I finally asked someone else to get our waiter so we could get our check. He was very annoyed when he finally came over and didn't say thank you or anything. We left and are sad to say that we will never, ever return.
Final warnings: They automatically include a 20% gratuity in the bill, regardless of whether you want to include it or not. (That explains the poor service, they are getting you for $$$ regardless of how they treat you). Lastly, and the worst; don't get the spinach and cheese panzerotti. I wound up with getting very, very ill and was sick for 3 days because of my meal.
Pros: View!
Cons: Food; Service; Price
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