I was very skeptical about this company, particularly since I was a victim of a bait-and-switch carpet company that was sued by the NC Attorney General's office last year. But they were upfront about the fact that they weren't a bait-and-switch company, and the over-the-phone quote was very close to the actual quote. The cleaning material used to clean the carpet was quite potent in its aroma, but it got up about 99% of the stains in the floor. Since the carpet is in a house that I rent out, I had no idea what kind of stains they were, but the guys who came to clean did a great job in getting out virtually all the stains. The ones that remain are barely visible. My only gripes were 1) the $20 bucket of powder that they tried to sell me, 2) that the stuff gets all over the place and you have to vacuum really well to get rid of the residue; and 3) I was told on the phone that the price was 26 to 28 cents/square foot. The technician said that I was getting a deal at 28 cents/square foot (it's supposedly 35 cents/sq ft), but never said what the difference was in price. Seeing as the house was empty, I thought that the price should have been lower. Overall, I'm pleased with the work that was done.
Pros: Product worked very well
Cons: Price
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