I have no idea what the outcome will be with the repair of my plasma tv but if the customer service I recieved while trying to get it serviced is any indication, then they probably half assed the repair as well. We'll see I guess. I initially called and the gentleman said they would call me back to set up a pick up for my tv within 2 days, three weeks later I finally had my tv picked up and I was told I would reciev a call within 7 days with description of problem, today, the 12th day, I called and the tech was unavailable and they asked me to call back this afternoon. So I guess it is anyones guess what I will find out then. I cannot vouche for their service yet but will add those comments at the conclusion of this repair. I hope this helps everyone out there make the right choice. Best Buy has determined they will replace my tele so I cannot give a full review afterall, I can say however, today is Saturday Nov. 11 06 and they are supposed to open at 9 am, no one got to the store to answer the phones until 9:15. Maybe I am demanding or harsh but I believe that if you are 10 minutes early, you are late! I treat my customers as if they were the only person we take care of and I tend to expect that from othe rsmall business as well. I wish I could finalize my review but honestly, after all this time and waiting and lack of communication, I have doubts weather or not the tele would have been fixed correctly anyhow. Sorry if it sounds slanderous but with my overall impression to this point , it seems like a just and somewhat educated opinion on the company. Hope this helps
Pros: Have not seen any pro's yet and I mean that in every sense of the word!
Cons: Poor call back service, I deal with follow ups all the time and they don't cut it.
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