The carpet is clean and the spots are gone. It smells good and the carpet is dry so I can walk on it and put everything back. \r
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But I had asked for some of the Pet Mess product and this fact was even on the invoice as a special note but the technician did not have any on his truck and tried to convince me to buy a bucket of the regular SpotLess. According the their website, the pet product has a pet deterrant in it which I mentioned but was told by the technician they were pretty much the same product. I opted to wait until some other time to try the Pet Mess and did not buy the regular product. \r
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Also, the appointment was scheduled from 2-4 PM on a Saturday and I was called at least twice during the morning to see if they could come earlier because of other cancellations. I appreciate that they are trying to be efficient with their scheduling but Saturdays are busy days and I told them when they called the first time that I had other plans for the morning and 2-4 was the time I was planning for them to come to my house. I really did not appreciate being called more than once. \r
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Having a minimum charge of $99 is not helpful for someone who does not have a lot of carpeted space. I ended up paying for more than I was due square footwise because I only had a hallway and bedroom that needed to be cleaned. We added a rug but it was still less than the square footage that would equal the $99 charge. It's nice to have an internet coupon but it is only for $150 cleanings. It would help to have a lower minimum charge or another internet coupon like $15 off for a $99 visit for those of us who need less and still want to get a good price.
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