We faxed a luncheon order with ""No Garlic"" displayed throughout the order. We also called to confirm receipt of the fax. At no time did the Staff at Palazzo's notify us that they could not accomodate our ""No Garlic"" request. The order was received and we had started to eat when we realized the entire order was loaded with garlic. It was a terrible situation for us as one Staff member is severely allergic to garlic. A call to the restaurant prompted the following comment, ""Lady what do you expect, this is an italian restaurant we put garlic in everything."" When asked why when I talked to him earlier did he not tell me they could not accomodate our request, so that we could order from another restaurant. I was met with silence. He claimed he would call to check on our staff member but no call was ever received. No apology was given. They treated the problem with a total lack of understanding and basically was only concerned with keeping the $155 we were charged. Total poor management...they are into themselves and if you look for service and consideration............ dine elsewhere!
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