I'm very glad that ""redhott"" was pleased with her wedding cake order from Hoffman's. I have a difficult time, though, understanding how she can consider a bride and groom not having THEIR cake on THEIR wedding day a ""minute issue"". Or, others experiencing rude behavior and poor customer service. This seems to be developing into a pattern - not getting a quality product; not getting what was ordered and expected; not getting the order AT ALL; an inaccesible manager and absentee owner; different stories from the manager and employess; no refunds; no apologies; and many excuses. As a 13-year customer, I recently ordered a cake for my parent's 50th wedding anniversary and experienced much of the above. Many friends of mine, and I, will no longer go to Hoffman's. We sincerely regret this decision, as Hoffman's has been an institution in Kirkland, but our trust and confidence are gone.
Pros: Excellent location
Cons: Poor management, Poor customer service, High quality has dimi
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