For my wife's 35th bday I got her the "Queen for a day" package.
Sunday #1, 20 minutes before her 4 hour journey to pampered relaxation the spa calls to say "Oh we can do the massge but the mani/pedi won't happen today. No problem, we recheduled for the next week.
Sunday #2, my wife shows up and they tell her "Oh we can do the manucure & massage but not the pedicure."
Defeating the whole purpose of a package deal where you get the royal treatment. So my wife forgoes both the mani/pedi for a later date.
The aparently don't know how to schedule or do not have a reliable staff.
AlsoI was specific that my wife wanted a female to massage her -to my wife's dismay it was a man. (my wife did say the massuese did a great job).
No discount, no deals, no apologies. My service,neveragain.
Pros: mass. therapist
Cons: scheduling, attitude, office staff
more