i took in 3 pairs of jeans to be hemmed. i told the owner how i wanted them hemmed - visually and verbally (in her primary language). she said she understood but did not follow my instructs and used a technique that was not requested. all 3 pairs of jeans are ruined and she will not take responsibility for her wrongdoing. instead of apologizing, she blamed me for the mistake. the owners there are unprofessional and do not own up to their mistakes.
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