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False Advertising from Salesperson & Bad Product - Review by citysearch c | Rooms To Go - Plano

Rooms To Go - Plano

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False Advertising from Salesperson & Bad Product 6/24/2005

We purchased a sofa/loveseat combination a year ago along with a fabric protection plan. I very specifically asked the salesperson if the plan covered vomit , pee and other kiddie accidents as I had an almost 2 year old at the time. He assured me that it did. When my daughter had an accident on the couch, I called the number for the fabric protection plan (he had not given us any specific paperwork) and was told that in fact urine was not covered. and neither was vomit. Only food and drink spills. I called to speak to the manager on numerous occasions and was never able to speak to him in person. I would get messages from whoever answered the phone that there wasn't anything that they could do about it and that the salesperson would never have told me such a thing. To add insult to injury, the sofas are now squeaky and the pillows are flat after only a year and need to be replaced. more
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