i visited a month ago, and while they replaced my tire, they noticed a mistake the dealership had made in installing another one. they fixed this for no extra charge. i was in a rush and they were fast!
today i went for an oil change, and THEY REMEMBERED ME. asked me if i'd gotten to my appointment in time.
after being told to park my car, a big truck kept beeping at me to move it. i went up to the driver's window to explain why i wasn't moving, and he refused to stop beeping. the man at benson came out and said, ""no one messes with my customers!"" (he wasn't rude to the driver either, though).
i got a coupon from the dealership for an oil change, $29, and benson's regular price for same service is two bucks cheaper.
Pros: customer service, quick
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