First of all, if you want dim sum go down-stairs, if you want a meal go up-stairs! If don't come early the wait will be long, especially for dim sum. I don't know how the dim sum can be cold and greasy when its steamed and brought right to you...although the dim sum is a bit cooler when served off the carts - I'm not sure if they are still using the carts because they didn't use them the last couple times I went. I've only been upstairs, once, but the service was great and has a better atmosphere. I go weekly for dim sum and have never had a bad experience. The food is pretty authentic - so if your looking for watered-down Americanized ""Chinese"" food, go somewhere else!
Pros: food (dim sum), inexpensive
Cons: service
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