ready to give up & sell my cool dated clothes, called pib's at least based ONLY on overall rating. last reviews here (2002/2003) very helpful, because i'm not in the mood for crummy customer svc. here's an update -- even w/o ever having bn there yet. told her what i had & she was v helpful w/ explanation. also talked w/ her about my concerns based on prev user ratings. she not only expressed her concern, but assured me there's bn turnover since then and everyone she works w/ or works there ""would b more than happy"" to help me. i'm sold. will head over this week.
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