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Won't stand behind their product - Review by citysearch c | Splendor In The Grass

Splendor In The Grass

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Won't stand behind their product 4/20/2005

My husband paid a fortune for long-stemmed red roses for our anniversary. When he ordered, he was given all kinds of quality guarantees. The flowers were delivered on a Saturday afternoon and started to wilt and die on Sunday. After a battle, the store replaced 7 of the 12 but they all died too, even though I carefully followed the care instructions that came with the flowers. Out of 19 roses, not a single one lasted more than two days or showed any signs of opening. The manager refused to even discuss further options when I called. They'll bend over backward when you're ordering but can't be bothered if you have a problem. I've worked in professional flower arranging and I know roses are tricky things. But this was ridiculous. Avoid this place. Pros: Nice business name Cons: Poor quality, Poor customer service, Expensive more
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